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Auto Attendant:
Greet callers with recorded messages that offer touch tone choices and connect callers to the appropriate extensions. Its like having your own receptionist. There are many levels of auto attendant, so you can offer multiple options for caller interactivity.
Automatic Call Distributor (ACD):
ACD is a computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ACD's are the heart of call centers, or contact centers, which are widely used in the telephone sales and service departments of all organizations.
Call Back:
The Call Back function allows you to schedule a call to be returned to you when the last number dialed becomes available, provided that the number was busy. When a Call Back is programmed, the IP-PBX begins to check for availability of the number you called. As soon as the number is available, the IP-PBX automatically calls you back. When you answer the call back, the IP-PBX calls the destination number and connects the two lines for a call.
Call Block:
When your extension is able to block incoming and outgoing calls according to your class of service settings. When you call another user to whom a call block is set, they will hear a busy tone.
Call Filtering:
Allows the user to set up call filtering options for user incoming calls. Calls will be filtered based on who is calling the user and the user's presence status. Accepted calls can be sent directly to external or internal destinations. Rejected calls are blocked entirely.
Call Forwarding (always, busy, no answer):
The Call Forward feature redirects your incoming calls to the destination of your choice, based on the following scenarios:
* Forward Always:
Forwards all of your incoming calls to a specified destination.
* Forward Busy:
Forwards all additional incoming calls to the specified destination when you exceed the maximum number of concurrent calls allowed on your phone.
* Forward No Answer:
Forwards your calls to the specified destination after a call timeout for "no answer" occurs.
* By default, your unanswered calls are forwarded to your voicemail if no call forwarding setting has been enabled. You can enable or disable call forwarding using the WCC or by entering command codes directly on your phone. Call Forwarding can also be set by you IP-PBX administrator.
Call Hold:
When on a call, and you select a new outgoing line, the system places the original call on hold and you receive dial tone.
Call Park:
The ability to place a call on hold into a specific parking location (a fictional extension) such that the call can then be picked up by another extension. This can be used where a call can be parked, the called party can then call several other numbers and when the desired party is found, they can simply pick up the parked call by dialing the parking extension number.
Call Pickup (group and individual):
The Call Pickup feature allows you to answer an incoming call that rings on a telephone other than your own. Any phone on the IP-PBX can be used to answer a call that is ringing on another extension. You can also use Call Pickup to answer your personal phone extension when you are not at your desk.
* Group Call Pickup:
Allows you to collect a call from any ringing phone that is in the same pickup group as you, if there were more than one phone ringing then you would have no control over which call you collected.
* Individual Pickup:
Allows you to pickup a call at a specific extension, maybe you're in another office and you hear a phone ringing and wonder if it's yours. You dial the pickup number and your extension, and the call will only transfer if it is your extension.
Call Transfer (attended, blind):
There are two types of call transfer:
* Attended Call Transfer:
Where the call is placed on hold, a call is placed to another party, a conversation can take place privately before the caller on hold is connected to the new destination.
* Blind Call Transfer:
Where the call is transferred to the other destination with no intervention (the other destination could ring out and not be answered for instance). If the destination is unavailable and the transferred call is unanswered, the call is reconnected to the user who performed the Blind Call Transfer.
Call Waiting with Caller ID:
With traditional phone systems, you very often miss important calls because you are already on a conversation on the phone. Any person calling you while your line is engaged hits against an annoying beep asking them to hang down.
With Call Waiting, you no longer miss important calls. If you are already on the phone and another person calls you, you hear a special beep notifying you of this, and you can choose between putting that call on hold, taking it immediately and putting the first call on hold, or sending the second call to voicemail.
Calling Name (CNAM):
Calling Name is an Intelligent Network (IN) service that displays the caller's name on the calling party's digital readout. This is similar to caller ID except that the calling party's name is displayed along with the calling number or instead of the calling number.
Communication Manager:
The Communication Manager is a web-based interface for BASIX™ users. Through easy to use tabs, the manager displays information about your call history, allows you to configure phone features and functions and manage your personal settings and contacts. The Communication Manager gives you access to your phone's features using a Web browser from any computer, anywhere. The Communication Manager is the perfect companion for your employees who are always on the go. When coupled with the X-Lite softphone, your mobile employees have all the business communication tools they need to stay connected and productive.
Conference Calling:
The Conference Call function allows multiple callers to talk simultaneously in any combination of external lines and internal extensions. In order to make a conference call, there must be at least one call on hold plus an active call on your phone at the same time. A conference call always involves three or more users.
Customer Portal:
Web based portal FAQs, Forum, live help, web based training. etc
Do Not Disturb (DND):
DND are when all calls are declined, even if your voicemail is enabled.
Follow me:
Find me and follow me are two call forwarding services that are commonly used in conjunction with each other. Find me service allows the user to receive calls at any location; follow me service allows the user to be reached at any of several phone numbers.
Find me / follow me is often used in IP Telephony In some systems, the user is assigned a virtual phone number. When that number is dialed the system routes the call through a user-defined list of numbers. The numbers may be called simultaneously or sequentially, either in a preferred order or in accordance with the user's scheduled activities and locations. Once the list has been called and no connection made, the system may route the call to voice mail.
In a unified messaging system, find me / follow me may route messages among VoIP voice email, fax and text messaging applications.
Free Seat:
Ability to login to the portal from anywhere at anytime and have your personalized profile saved. Dynamic association between Terminal and User.
Last Number Redial:
This feature is very simple and is available with many traditional phones as well. By pushing a button, you can redial the last number you called, thus saving yourself from having to dial the number again. This is particularly helpful whenever you have to made frequent calls to the same number, or when you call someone and the line is busy and you have to call again.
Music on Hold:
Play music or announcements while callers are on hold. You control what your clients hear: radio, CDs, even custom advertising messages.
Night Mode (group):
There are two types of Night Mode:
* Night Mode:
A function that redirects all incoming external calls to the user (destination) that is designated as the night mode user.
* Group Night Mode:
Group Night Mode enables a group's night mode "on" status and assigns a user or group as the night mode operator. All incoming external calls will be redirected to the user or group designated as the group's night mode user.
Ring Groups:
Send caller to all of the local extensions of a department. Ring more than one extension simultaneously and use different ring patterns to identify types of calls.
Send a Message:
This feature allows you to record a message directly in a voicemail box, without having the phone ring.
Speakerphone:
A Speakerphone is a telephone with a microphone and loudspeaker provided separately from those in the handset. In this way, it is possible for more than one person to participate in a conversation using this device. The loudspeaker broadcasts the voice or voices of those on the other end of the telephone line, while the microphone captures all voices of those using the speakerphone.
Speed Dialing:
Dial the people you call most with just a push of a button instead of dialing the full phone number.
What's even better is that you can customize and manage your speed dial phone numbers online or on your phone! Speed Dial allows you to set up of mulitple speed dial numbers that can be called with the push of a button.
Station-to-Station Dialing:
Station-to-Station dialing refers to dialing an extension number within an organization to connect to another phone on the same internal network without using external call lines. This same feature includes transferring calls from station to station.
Three-way Conferencing:
Three-way conferencing is the ability to instantly create a conference call between yourself and two other parties.
Voicemail to Email:
Receive e-mail notification of new voicemail, with or without the actual message attached as an audio file.
Voicemail:
Built-in voicemail saves you paying monthly for phone company voicemail, and it's centralized, so you don't have to check different mailboxes for cell and office phones.
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